Refund policy

Malletworks will gladly process a refund to the original form of payment within 30 days of receiving your order if you're not satisfied.

To return an item, ensure it is in the same condition as received and include proof of purchase. Refunds are processed to the original form of payment within two weeks of receiving your return. Return shipping fees are the responsibility of the customer.

Changes and cancellations

We're unable to modify or cancel your order once it's been placed. To cancel, please reply to your order confirmation email or contact us at hello@dmalletworks.com. If you need to exchange an item, place a new order and we'll refund your original order upon its return.

Lost, incorrect, or damaged orders

Lost, incorrect, or defective: Please email us within 3 business days at hello@dmalletworks.com and we'll ship a replacement right away.

Damaged goods: Please email us within 3 business days with photos, and keep all packaging materials for the shipping claim so we can expedite your replacement.